Privacy Policy
How we collect, use, and protect your personal information.
Last updated: January 2024
This Privacy Policy explains how finovault-tec ("we", "us", or "our") collects, uses, and protects personal information when you use our website and services. We are committed to protecting your privacy and handling your data responsibly.
1. Information We Collect
1.1 Information You Provide
When you interact with our services, you may provide us with:
- Contact information (name, email address)
- Service preferences and enquiry details
- Communication records when you contact us
- Any additional information you choose to share during consultations
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- General geographic location (country/city level)
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and service requests
- Provide the consulting services you have requested
- Send relevant communications about our services
- Improve our website and service offerings
- Comply with legal obligations
3. Legal Basis for Processing
We process your personal data based on:
- Consent: When you submit a form or contact us, you consent to us processing your information for the stated purpose.
- Contractual necessity: To provide services you have requested.
- Legitimate interests: To improve our services and communicate with you about relevant offerings.
- Legal compliance: To meet our legal and regulatory obligations.
4. Data Sharing
We do not sell your personal information. We may share your data with:
- Service providers who assist with our operations (website hosting, email services)
- Professional advisors when required
- Regulatory authorities if legally required
All third parties we work with are required to protect your information and use it only for the purposes we specify.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:
- Enquiry data: Up to 24 months after last contact
- Client records: For the duration of our relationship plus 7 years
- Website analytics: Up to 26 months
6. Your Rights
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to or restrict certain processing
- Data portability where applicable
- Withdraw consent at any time
To exercise these rights, please contact us using the details below.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
8. International Transfers
Your information may be processed in countries outside the United Kingdom. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable law.
9. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
finovault-tec
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Email: [email protected]
12. Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately. The ICO can be contacted at ico.org.uk.